ShippingAll shop orders ship by untracked Lettermail. Estimated delivery times:
Canada (4-16 business days)
USA (6-8 business days)
International (6-9 business days)
Local pickup
If you would prefer to pick up your order in Vancouver use the code LOCALPICKUP. The shipping costs will be removed and I will email you to organize a time and location for pickup.
ReturnsI accept returns of unused, undamaged physical items (all digital downloads are a final sale.) Please email me at hello@alannamunro.com to organize a return.
Conditions of return
→ Buyer can return or exchange items
→ Buyer must return items within 30 days of delivery
→ Buyer is responsible for return shipping costs
→ Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition
What does the cart look different on the goods page?
The cart software I use for selling my fonts doesn’t have the capabilities to sell physical goods. The cart software for selling my physical goods doesn’t handle fonts well. Because of this I use two different e-commerce shops on this site so each one will be a bit different.
Do you have a free shipping option?
Shipping is expensive for a small business like mine that doesn’t send out a large volume of orders so I charge a portion of this cost to the customer because...math. I do offer free shipping if your order is over $25—it will show up as an option during checkout automatically.
Are there any shipping options that include tracking?
Not right now. All my products are small enough to ship by Canada Post Lettermail, which is their most cost effective method and does not include tracking. This keeps the cost lower for both me and my customers. You can see estimated shipping times for your location up above to know when you can expect your goods to arrive.
